Delivery and warranty
Delivery
We deliver the e-bike to your home within 3 working days after the order is placed. Delivery will take place on working days. We will send updates by e-mail. Our electric bikes are transported by Flevobird.
When the shipment with our transport partner is planned, you will receive a track and trace code for the order and you will also be called in advance with a specific arrival time. The transport partner will also make the bike ready for you (take it out of the box, straighten the handlebars and put on the pedals). Now that's service!
The transport partner also takes a few photos of the bike upon delivery, so that we know for sure that everything is in order. The ordered accessories (basket, bike lock) are delivered separately by DHL. For this part of the order, you will receive a tracking code from DHL, if applicable.
PLEASE NOTE: If, after several updates by email, text message and being called in advance by the courier, you are still not home at the indicated delivery time, they will take the bike back with them. We cannot deliver it to the neighbors or something. We will then make a new appointment for home delivery, but €75,- delivery costs will be charged in advance.
Warranty
You have a two-year legal warranty on the bicycle you purchased from Levante Bikes .
This 2-year warranty still applies if the bicycle is transferred to another owner.
This warranty covers all original parts against manufacturing and material defects (for example, in the event that the product does not correspond to the description in the manual or an advertisement for the product).
The warranty does not apply in the following cases:
- Normal wear and tear of parts such as tires, saddle, grips, brake pads, brake discs, etc.
- Defects related to normal use of the product or its lifespan, such as a weak or empty battery, which can be replaced by the consumer.
- Incorrect, improper, negligent, careless, careless or unskilled use, maintenance, storage, assembly, installation or transport and/or connection, etc. of the electric bicycle by you or a third party.
- Minor defects or deviations within the usual tolerance.
- Use of the bicycle by you or a third party for a purpose other than that for which it is normally or specifically intended, or use under improper conditions.
- If you or a third party violates the instructions, directions and advice of Levante Bikes or the manuals.
- If you or third parties carry out maintenance or repair work without prior permission from Levante Bikes.
- If you have not followed the maintenance instructions in the manual (e.g. insufficient maintenance of the brakes).
- Any modification by you or third parties or the attachment of other items to the bicycle by you or third parties without the permission of Levante Bikes.
- Demonstrating prohibited speed modifications. These technical modifications limit the functionality of the bicycle and can lead to malfunction or breakage of the modified part or other parts of the bicycle.
- If the serial number of the bicycle has been removed, made illegible, altered or otherwise made illegible.
- Contact with aggressive substances, including aggressive cleaning agents, etc.
- Damage caused by the user and/or unforeseen accidents.
In the event of a valid warranty claim, Levante Bikes will, at its sole discretion, provide a similar, but not necessarily identical, replacement for the defective frame or component(s) (whereupon the replaced frame or component(s) will become the property of Levante Bikes) or use commercially reasonable efforts to repair the frame or component(s) free of charge or provide a price reduction or cancel the purchase contract within a reasonable time after receipt of the claim. This warranty expressly applies only to the original purchaser and is not transferable.
In case of a defect/liability claim, please contact Levante Customer Service as soon as possible at service@levantebikes.com. Proof of purchase is required to submit a claim.
Always observe the local and national traffic regulations that apply in the country where you are going to use the bike. However, neither Levante Bikes nor its officers, directors, employees, agents, partners, suppliers and similar persons can be held liable.